Terms & Conditions

To use CareFor you must agree to these terms & conditions. By signing up for the service, you agree to be bound by these terms & conditions and acknowledge that any violation of the terms outlined below may will result in the termination of your account.

The Service

CareFor is a service operated by CareFor IT Limited, a UK registered company (11449446). Registered at C/O Elliot Johnson Limited, Howbery Park, Wallingford, Oxon, United Kingdom, OX10 8BA.

CareFor is a web-based resource management tool. The service is provided on an "as is" and "as available" basis.

General Terms

• You must be 16 years of age or over to use CareFor.
• You must be human. Accounts registered automatically by bots, scripts or otherwise will be terminated without notice.
• Your account information must be up-to-date at all times. This includes your e-mail address as well any other information gathered during the signup process.
• You are responsible for ensuring your login information is kept secure. CareFor IT Limited will not be responsible for any loss or damage incurred through a security lapse such as this.
• CareFor IT Limited does not guarantee the service will meet your requirements, be available 100% of the time or be bug free.
• You understand and will not hold CareFor IT Limited responsible for any loss or damage incurred to you or your business by using CareFor. This includes, but not limited to, loss of profits, goodwill, data or other intangible losses.
• Support is only provided to account holders and is only available by email and by telephone to paying customers.
• We reserve the right to remove any information which we consider to be unlawful, offensive, threatening, libellous, defamatory, pornographic or otherwise objectionable.
• We reserve the right to remove any information which violates the intellectual property of a third party.
• You may not use your account to send unsolicited e-mails or messages.
• Uploading of viruses to our service is forbidden and will result in the file being removed and possible account termination. However, we are sympathetic to users who upload an infected file by accident and will do our best to assist in these situations.
• The failure of CareFor IT Limited to enforce any right or provision of these terms & conditions shall not constitute a waiver of such right or provision. The terms and conditions constitutes the entire agreement between you and CareFor IT Limited and govern your use of CareFor, superseding any prior agreements between you and CareFor IT Limited (including, but not limited to, any prior version of the terms and conditions).
• These terms & conditions shall be governed by and construed in accordance with English law. Both parties agree that the courts of England are to have non-exclusive jurisdiction to settle any disputes which may arise in connection with the terms & conditions.
• CareFor IT Limited reserve the right to change these terms & conditions at any time.

Copyright Conditions

The CareFor interface and system is copyright © CareFor IT Limited. All Rights Reserved.

You may not copy or duplicate any part of the interface or use the CSS documents or javascript files in another commercial application.

All account information entered or uploaded into your account is owned by you and/or your company. This includes all data which are stored within CareFor.

Force Majeur

CareFor IT Ltd shall have no liability to the Customer under this agreement if it is prevented from or delayed in performing its obligations under this agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of CareFor IT Ltd or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors, provided that the Customer is notified of such an event and its expected duration.

Pricing, Payment and Cancellation Terms

CareFor is charged as advertised on the www.care-for-it.com website.

CareFor IT Limited reserve the right to change pricing at any time. Notice of this shall be provided on the CareFor website.

The service is billed in advance on a monthly, quarterly or annual basis and is non-refundable. There will be no refunds for unused services.

You can cancel your account at any time by emailing the CareFor support address support@care-for-it.com. This is the only acceptable way to cancel your account, we cannot accept cancellation requests by telephone for security reasons.

Accounts will be suspended if payment is not made within two days of account's renewal date. Accounts may be cancelled and all data removed from our systems if payment has not been received within 90 days of account expiry.

Once your account has been cancelled you will not be charged again.

We will generate the full invoice automatically 14 days prior to your renewal date.

Issuing a chargeback against any payments taken by us will result in an immediate account suspension or cancellation.

Refund Policy

We do not a offer refunds on any of our packages (unless it is our mistake). You pay for what you use, you can cancel at any time. In exceptional circumstances, refunds are given at the discretion of the management.

Excessive Bandwidth Usage

Each account is permitted to use the average usage for all accounts on the same package (as determined by CareFor IT Ltd). If you exceed this, you will be notified by e-mail and we will work with you to resolve the situation.

Hardware, hosting & networking

CareFor IT Limited use UK based Rackspace servers to host all our services.

Feedback

Please send any comments, suggestions or complaints to operations@care-for-it.com

Privacy Policy

1. INTRODUCTION AND TERMS

CareFor IT Limited (“We “or “us”) are committed to protecting and respecting your personal data and privacy. This privacy policy relates to our use of any personal data we collect from you from any of our services. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data; including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2016 (GDPR) together, and with other subsequent laws “Data Protection Laws”.

2. WHO WE ARE AND HOW TO CONTACT US

2.1 For the purpose of the Data Protection Laws, the data controller is CareFor IT Limited, registered company number 11449446. If you want to request more information about our privacy policy or information regarding data protection you should contact us using the details provided below:

FAO: Privacy Officer

CareFor IT Limited
7 Bridge House
Courtenay Street
Newton Abbot
TQ12 2QS

Email: support@care-for-it.com
Telephone: 01626 798 212 and ask to speak to the Privacy Officer

3. YOUR RIGHTS
   • Under the Data Protection Laws your rights are:
     • To be informed– We must make available this privacy notice with the emphasis on transparency over how we process your data.
     • Access– You are entitled to find out what details we may hold about you and why.
     • Rectification– We are obliged to correct or update your details.
     • Erasure– This is also known as the request to be forgotten.
     • Restrict processing– You have the right to ‘block’ or suppress the processing by us of your personal data.
     • Data portability– You have the right to obtain and reuse your personal data that you have provided to us.
     • Object– You have the right to object to us processing your data in relation to direct marketing and or profiling.
     • Rights in relation to automated decision making and profiling– We do not use automatic decision making or processing.

4. THE DATA WE COLLECT ABOUT YOU
   • We collect and process Personal data. Personal data we process may include name, address, geographic location and email address. It also may include IP address and cookies for website visitors.
   • Our collection methods are:
     • our website;
     • engagement of our services;
     • communication with us; and
     • engagement of third parties who use our services.

5. HOW YOUR DATA WILL BE USED
   • We use information held about you to:
     • ensure that content from our site is presented in the most effective manner for you and for your devices;
     • provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or in accordance with a Legitimate Interest;
     • carry out our obligations arising from any contracts entered into between you and us;
     • allow you to participate in interactive features of our service when you choose to do so, e.g. asking a question through our website;
     • carry out necessary maintenance to our infrastructure; and
     • notify you about changes to our services
   • We also embrace the use of social media and may wish to process any comments made public by you.

5. LEGITIMATE INTEREST & MARKETING
   • Where we rely on a Legitimate Interest we will record our decision and our method on making this decision. This can be requested by you at any time.
   • If you are an existing contact or customer we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or electronic means only if you have consented to this. You can choose to not receive these types of communication by contacting us.

6. THIRD PARTIES
   • We will keep your information within the ‘organisation’ except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
   • Please see below the list of services where we use third party data processors which sets out the categories of recipients of personal data.

SERVICE PROVIDED

• IT Provider – Cloud Service – IT Support
• Email Provider
• Secure document disposal service
• Internal HR systems provider
• Storage Facility
• Cleaning service (Offices)
• Accountants
• Solicitors
• SMS Service Provider

8. DATA RETENTION

Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy.

9. DATA DELETION

Under Data Protection Laws you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy.

10. DATA CORRECTION

We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.

11. DATA INSPECTION
    • We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their personal data by making a formal request under the Data Protection Laws. Such requests must be in writing to the contact details provided in this policy. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy).
    • The information we supply will:
      • Confirm that your data is being processed;
      • Verify the lawfulness and the purpose of the processing;
      • Confirm the categories of personal data being processed;
      • Confirm the type of recipient to whom the personal data have been or will be disclosed, and
      • Let you have a copy of the data in an intelligible form.
    • Please note that you may need to provide identification in order to prove who you are to access your data.
    • If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
    • In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity

12. CHANGES

We keep our privacy notice under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.

13. COMPLAINTS

You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.